| 000 | 00424nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 211224s9999 xx 000 0 und d | ||
| 020 | _a9781578201020 | ||
| 082 | _a658.812 REY | ||
| 100 | _aReynolds, Janice | ||
| 245 | 2 | _aA practical guide to CRM : building more profitable customer relationships | |
| 260 |
_aNew York: _bcm.P Books, _c2002 |
||
| 300 | _a285 p. : ill. ; 23 cm | ||
| 650 | _aCustomer relations - Data processing | ||
| 999 |
_c7036 _d7036 |
||