| 000 | 00477nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 211224s9999 xx 000 0 und d | ||
| 020 | _a9781578200948 | ||
| 082 | _a658.84 WAI | ||
| 100 | _aWaite, Andrew J | ||
| 245 | 2 | _aA practical guide to call center technology | |
| 260 |
_aGilroy, CA: _bBerkeley, CA: _bcm.P Books ; Distributed to the book trade in U.S. and Canada by Publishers Group West, _c2001 |
||
| 300 | _aiv, 497 p. : ill. ; 23 cm | ||
| 650 | _aCall centers - Management | ||
| 999 |
_c7024 _d7024 |
||