| 000 | 00450nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211224s9999 xx 000 0 und d | ||
| 020 | _a9780749460907 | ||
| 082 | _a658.812 BAR | ||
| 100 | _aBarnes, Cindy | ||
| 245 | 0 | _aCreating and delivering your value proposition : managing customer experience for profit | |
| 260 |
_aLondon: _bKogan Page, _c2010 |
||
| 300 | _axii,213 p. : ill. ; 24 cm | ||
| 650 | _aCustomer relations | ||
| 700 | _aBlake, Helen | ||
| 999 |
_c55565 _d55565 |
||