| 000 | 00440nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211224s9999 xx 000 0 und d | ||
| 020 | _a9780324785067 | ||
| 082 | _a004.0688 KNA | ||
| 100 | _aKnapp, Donna | ||
| 245 | 2 | _aA guide to service desk concepts | |
| 250 | _a3rd ed | ||
| 260 |
_aBoston: _bCengage Learning, Course Technology, _c2010 |
||
| 300 | _axix, 396 p. : ill. ; 24 cm | ||
| 650 | _aComputer industry-Customer services-Management | ||
| 999 |
_c5174 _d5174 |
||