| 000 | 00413nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 211224s9999 xx 000 0 und d | ||
| 020 | _a9781403935038 | ||
| 082 | _a658.812 VAN | ||
| 100 | _aVandermerwe, Sandra | ||
| 245 | 0 | _aBreaking through : implementing customer focus in enterprises | |
| 260 |
_aNew York: _bPalgrave Macmillan, _c2004 |
||
| 300 | _axi, 209 p. : ill. ; 24 cm | ||
| 650 | _aConsumer satisfaction | ||
| 999 |
_c34055 _d34055 |
||