| 000 | 00384nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211224s9999 xx 000 0 und d | ||
| 020 | _a9788176495011 | ||
| 082 | _a658.812 GER | ||
| 100 | _aGerson, Richard F | ||
| 245 | 0 | _aBeyond customer service | |
| 250 | _aRev. ed | ||
| 260 |
_aNew Delhi: _bViva Books, _c2004 |
||
| 300 | _a108 p. : ill. ; 26 cm. | ||
| 650 | _aCustomer relations | ||
| 999 |
_c29452 _d29452 |
||