| 000 | 00464nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211224s9999 xx 000 0 und d | ||
| 020 | _a9780684848044 | ||
| 082 | _a658.812 HIE | ||
| 100 | _aHiebeler, Robert | ||
| 245 | 0 | _aBest practices : building your business with customer-focused solutions | |
| 260 |
_aNew York: _bSimon & Schuster, _c1998 |
||
| 300 | _a240 p. ; 25 cm. | ||
| 650 | _aCustomer services - Management - Case studies | ||
| 700 | _aKelly, Thomas B | ||
| 999 |
_c28974 _d28974 |
||