| 000 | 00400nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 211224s9999 xx 000 0 und d | ||
| 020 | _a9780814474549 | ||
| 082 | _a658.812 EVE | ||
| 100 | _aEvenson, Renée | ||
| 245 | 0 | _aAward-winning customer service : 101 ways to guarantee great performance | |
| 260 |
_aNew York: _bAMACOM, _c2007 |
||
| 300 | _axvii, 232 p. ; 23 cm | ||
| 650 | _aCustomer relations | ||
| 999 |
_c25143 _d25143 |
||