| 000 | 00453nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211224s9999 xx 000 0 und d | ||
| 020 | _a9781591840077 | ||
| 082 | _a658.812 SEL | ||
| 100 | _aSelden, Larry | ||
| 245 | 0 | _aAngel customers & demon customers : discover which is which and turbo-charge your stock | |
| 260 |
_aNew York: _bPortfolio, _c2003 |
||
| 300 | _ax, 243 p. : ill. ; 24 cm | ||
| 650 | _aCustomer relations | ||
| 700 | _aColvin, Geoffrey | ||
| 999 |
_c19004 _d19004 |
||