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	1.		A practical guide to complaints handling in the context of clinical governance by Gunn, Chris Material type: Text; Format: print ; Literary form: Not fiction Publication details: Edinburgh: Churchill Livingstone, 2001 Availability: No items available. Add to cart (remove)
	2.		Citizens, consumers, and the NHS : capturing voices by Hogg, Christine Material type: Text; Format: print ; Literary form: Not fiction Publication details: Basingstoke, Hampshire ; New York: Palgrave Macmillan, 2009 Availability: Items available for loan: ACL (1)Call number: 362.10941 HOG. Place hold Add to cart (remove)
	3.		Employment relations and the health service : the management of reforms by Bach, Stephen Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Routledge, 2004 Availability: No items available. Add to cart (remove)

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