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A guide to service desk concepts by
Edition: 3rd ed
Material type:  Text; Format:
print
; Literary form:
Not fiction
Publication details: Boston: Cengage Learning, Course Technology, 2010
Availability: No items available.
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Achieving excellence in the fire service by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Upper Saddle River, NJ: Prentice Hall, 2003
Availability: No items available.
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Cases on managing e-services by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Hershey, PA: Information Science Reference, 2009
Availability: Items available for loan: ACL (1)Call number: 658.872 SCU.
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Class acts : service and inequality in luxury hotels by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Berkeley: University of California Press, 2007
Availability: Items available for loan: ACL (1)Call number: 647.94068 SHE.
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Customer focus : a strategy for success by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi: Viva Books Private Limited, 2004
Availability: Items available for loan: ACL (1)Call number: 658.406 LAN.
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Customer- driven strategy by
Edition: 1st ed
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: London: Koros Press Limited, 2015
Availability: Items available for loan: ACL (1)Call number: 658.812 ISO.
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Customer-driven services management by
Edition: 2nd ed
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi ; Thousand Oaks, CA: Response Books ; SAGE Publications, 2004
Availability: Items available for loan: ACL (1)Call number: 658.8120954 BAL.
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Customer service training by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Amsterdam: Elsevier, 2006
Availability: Items available for loan: ACL (1)Call number: 658.812 KAM.
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Customer service excellence by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Burr Ridge, Ill: Business One Irwin/Mirror Press, 1994
Availability: Items available for loan: ACL (1)Call number: 658.812 MAC.
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Customer service and the telephone by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Burr Ridge, Ill: Irwin Professional Pub./Mirror Press, 1994
Availability: Items available for loan: ACL (1)Call number: 658.812 BEC.
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Customer service : serve us, America by
Edition: 1st ed
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Upper Saddle River, N.J: Prentice Hall, 2002
Availability: Items available for loan: ACL (1)Call number: 658.8120973 EGG.
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Customer service : a practical approach by
Edition: 5th ed
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Upper Saddle River, NJ: Pearson Prentice Hall, 2010
Availability: Items available for loan: ACL (1)Call number: 658.812 HAR.
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Customer service : 21st century business by
Edition: 2nd ed
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Australia: Cengage Learning, 2008
Availability: Items available for loan: ACL (1)Call number: 658.812 HUM.
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