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	1.		A practical guide to call center technology by Waite, Andrew J Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gilroy, CA: Berkeley, CA: cm.P Books ; Distributed to the book trade in U.S. and Canada by Publishers Group West, 2001 Availability: No items available. Add to cart (remove)
	2.		Bottom-line call center management : creating a culture of accountability and excellent customer service by Butler, David L Material type: Text; Format: print ; Literary form: Not fiction Publication details: Amsterdam ; Boston: Elsevier Butterworth-Heinemann, 2004 Availability: No items available. Add to cart (remove)
	3.		Call centers for dummies by Bergevin, Real Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J: J. Wiley & Sons Canada, 2005 Availability: Items available for loan: ACL (1)Call number: 658.812 BER. Place hold Add to cart (remove)
	4.		Call center savvy : how to position your call center for the business challenges of the 21st century by Dawson, Keith Edition: 1st ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Telecom Books, 2007 Availability: Items available for loan: ACL (1)Call number: 658.812 DAW. Place hold Add to cart (remove)
	5.		Cases in call center management : great ideas (th)at work by Feinberg, Richard Bennington, Lynne Material type: Text; Format: print ; Literary form: Not fiction Publication details: West Lafayette, Ind: Ichor Business Books, 2005 Availability: Items available for loan: ACL (1)Call number: 658.812 FEI. Place hold Add to cart (remove)

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