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	1.		Becoming a category of one : how extraordinary companies transcend commodity and defy comparison by Calloway, Joe Edition: 2nd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, NJ: John Wiley & Sons, 2009 Availability: No items available. Add to cart (remove)
	2.		Benchmarking national tourism organisations and agencies : understanding best practice by Lennon, J John Edition: 1st ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: Amsterdam: Elsevier, 2006 Availability: No items available. Add to cart (remove)
	3.		Benchmarking in the public and nonprofit sectors : best practices for achieving performance breakthroughs by Keehley, Patricia Abercrombie, Neil N Edition: 2nd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco: Jossey-Bass, 2008 Availability: No items available. Add to cart (remove)
	4.		Benchmarking for people managers by Bramham, John Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai: Jaico Publishing House, 2007 Availability: No items available. Add to cart (remove)
	5.		Benchmarking for best practice : continuous learning through sustainable innovation by Zairi, Mohamed Material type: Text; Format: print ; Literary form: Not fiction Publication details: Amsterdam ; Boston: Butterworth Heinemann, 2001 Availability: No items available. Add to cart (remove)
	6.		Benchmarking basics : looking for a better way by Patterson, James G Material type: Text; Format: print ; Literary form: Not fiction Publication details: Menlo Park, Calif: Crisp Publications, 1996 Availability: No items available. Add to cart (remove)
	7.		Benchmarking and Threshold standards in higher education by Smith, Helen Armstrong, Michael Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Routledge, 1999 Availability: No items available. Add to cart (remove)
	8.		Business process management and balanced scorecard : using processes as strategic drivers by Smith, Ralph F Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, NJ: J. Wiley & Sons, 2007 Availability: Items available for loan: ACL (1)Call number: 658.51 SMI. Place hold Add to cart (remove)
	9.		Call center benchmarking : how good is "good enough" by Anton, Jon Gustin, David Material type: Text; Format: print ; Literary form: Not fiction Publication details: West Lafayette, Ind: Ichor Business Books/Purdue University Press, 2000 Availability: Items available for loan: ACL (1)Call number: 658.812 ANT. Place hold Add to cart (remove)
	10.		Effective management of benchmarking projects : practical guidelines and examples of best practice by Zairi, Mohamed Material type: Text; Format: print ; Literary form: Not fiction Publication details: Amsterdam ; Oxford: Butterworth - Heinemann, 1998 Availability: Items available for loan: ACL (1)Call number: 658.562 ZAI. Place hold Add to cart (remove)
	11.		Assessing business excellence : a guide to business excellence and self-assessment by Porter, L. J Tanner, S. J Edition: 2nd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford: Butterworth-Heinemann, 2004 Availability: Items available for loan: ACL (1)Call number: 658.562 POR. Place hold Add to cart (remove)
	12.		Assessing business excellence : a guide to business excellence and self-assessment by Porter, L. J Tanner, S. J Edition: 2nd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: Amsterdam ; Boston: Butterworth-Heinemann, Elsevier, 2004 Availability: Items available for loan: ACL (1)Call number: 658.562 POR. Place hold Add to cart (remove)

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