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1.
A guide to service desk concepts by
Edition: 3rd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston: Cengage Learning, Course Technology, 2010
Availability: No items available.

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2.
Acquiring, processing, and deploying voice of the customer by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boca Raton, FL: St. Lucie Press, 2001
Availability: No items available.

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3.
Best practices : building your business with customer-focused solutions by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Simon & Schuster, 1998
Availability: No items available.

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4.
Customer intimacy : pick your partners, shape your culture, win together by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London: Profile Books, 2006
Availability: Items available for loan: ACL (1)Call number: 658.812 WIE.

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5.
Customer focus : a strategy for success by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Viva Books Private Limited, 2004
Availability: Items available for loan: ACL (1)Call number: 658.406 LAN.

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6.
Discovering the soul of service : the nine drivers of sustainable business success by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Free Press, 1999
Availability: Items available for loan: ACL (1)Call number: 658.812 BER.

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7.
Empowerment : HR strategies for service excellence by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Amsterdam ; Oxford: Butterworth/Heinemann, 2001
Availability: Items available for loan: ACL (1)Call number: 658.3 LAS.

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