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1.
A practical guide to CRM : building more profitable customer relationships by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: cm.P Books, 2002
Availability: No items available.

2.
Accelerating customer relationships : using CRM and relationship technologies by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, NJ: Prentice Hall PTR, 2000
Availability: No items available.

3.
Angel customers & demon customers : discover which is which and turbo-charge your stock by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Portfolio, 2003
Availability: No items available.

4.
Award-winning customer service : 101 ways to guarantee great performance by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: AMACOM, 2007
Availability: No items available.

5.
B2B integration : concepts and architecture by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Berlin: Springer, 2003
Availability: No items available.

6.
Behind the cloud : the untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco: Jossey-Bass, 2009
Availability: No items available.

7.
Beyond customer service by
Edition: Rev. ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Viva Books, 2004
Availability: No items available.

8.
Beyond selling value : a proven process to avoid the vendor trap by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chicago: Dearborn Trade Publishing, 2002
Availability: No items available.

9.
Build a continuing relationship: providing personalized customer service : work book 3
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: United States of America: Axzo Press, 2006
Availability: Items available for loan: ACL (1)Call number: 658.812 NRF.

10.
Built to serve : how to drive the bottom line with people-first practices by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: McGraw-Hill, 2008
Availability: Items available for loan: ACL (1)Call number: 658.4 SAN.

11.
Calming upset customers : staying effective during unpleasant situations by
Edition: 3rd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Viva Books Private Limited, 2004
Availability: Items available for loan: ACL (1)Call number: 658.812 MOR.

12.
Caring for the customer
Edition: 3rd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford: Oxford University Press, 1997
Availability: Items available for loan: ACL (1)Call number: 658.812 SEN.

13.
Chocolates on the pillow aren't enough : reinventing the customer experience by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, N.J: John Wiley & Sons, 2007
Availability: Items available for loan: ACL (1)Call number: 647.94068 TIS.

14.
Citizen relationship management : a study of CRM in government by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Frankfurt am Main: Lang, 2008
Availability: Items available for loan: ACL (1)Call number: 659.2932 SCH.

15.
Citizen marketers : when people are the message by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chicago, IL: Kaplan Pub, 2007
Availability: Items available for loan: ACL (1)Call number: 658.812 MCC.

16.
CIM revision cards : delivering customer value by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Amsterdam: Elsevier, 2009
Availability: Items available for loan: ACL (1)Call number: 658.812 DON.

17.
Clients forever : how your clients can build your business for you by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: McGraw-Hill, 2003
Availability: Items available for loan: ACL (1)Call number: 658.85 CAR.

18.
Collaborative customer relationship management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London: Koros Press Limited, 2016
Availability: Items available for loan: ACL (1)Call number: 658.812 OWO.

19.
Complaint is a gift: using customer feedback as a strategic tool by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Tata McGraw-Hill Publishing Company, 2003
Availability: Items available for loan: ACL (1)Call number: 658.812 BAR.

20.
Connecting with your customers
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston: Harvard Business School, 2006
Availability: Items available for loan: ACL (1)Call number: 658.812 HBS.

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