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	1.		Coaching skills: a guide for supervisors by Lucas, Robert W Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited, 2005 Availability: Items available for loan: ACL (1)Call number: 658.31244 LUC. Place hold Add to cart (remove)
	2.		Customer service : building successful skills for the twenty-first century by Lucas, Robert W Edition: 3rd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: McGraw-Hill, 2005 Availability: Items available for loan: ACL (1)Call number: 658.812 LUC. Place hold Add to cart (remove)
	3.		Customer service : building successful skills for the twenty first century by Lucas, Robert W Edition: 3rd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: McGraw Hill Irwin, 2005 Availability: Items available for loan: ACL (1)Call number: 658.812 LUC. Place hold Add to cart (remove)
	4.		Customer service : skills for success by Lucas, Robert W Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: McGraw-Hill, 2009 Availability: Items available for loan: ACL (2)Call number: 658.812 LUC, ... Place hold Add to cart (remove)
	5.		Customer service : skills for success by Lucas, Robert W Edition: 5th ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: McGraw-Hill, 2012 Availability: Items available for loan: ACL (1)Call number: 658.812 LUC. Place hold Add to cart (remove)

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