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	1.		Acquisition strategy and implementation by Hubbard, Nancy Material type: Text; Format: print ; Literary form: Not fiction Publication details: Houndmills: Ichor Business Books, 1999 Availability: No items available. Add to cart (remove)
	2.		Call center performance enhancement using simulation and modeling by Anton, Jon Bapat, Vivek Material type: Text; Format: print ; Literary form: Not fiction Publication details: West Lafayette, Ind: Ichor Business Books, 1999 Availability: Items available for loan: ACL (1)Call number: 658.812 ANT. Place hold Add to cart (remove)
	3.		Call center benchmarking : how good is "good enough" by Anton, Jon Gustin, David Material type: Text; Format: print ; Literary form: Not fiction Publication details: West Lafayette, Ind: Ichor Business Books/Purdue University Press, 2000 Availability: Items available for loan: ACL (1)Call number: 658.812 ANT. Place hold Add to cart (remove)
	4.		Creating effective & successful teams by Keen, Thomas R Material type: Text; Format: print ; Literary form: Not fiction Publication details: West Lafayette: Ichor Business Books, 2003 Availability: Items available for loan: ACL (1)Call number: 658.402 KEE. Place hold Add to cart (remove)
	5.		Entrepreneurial marketing : competing by challenging conventions by Chaston, Ian Material type: Text; Format: print ; Literary form: Not fiction Publication details: West Lafayette, Ind: Ichor Business Books, 2000 Availability: Items available for loan: ACL (1)Call number: 658.8 CHA. Place hold Add to cart (remove)
	6.		Cases in call center management : great ideas (th)at work by Feinberg, Richard Bennington, Lynne Material type: Text; Format: print ; Literary form: Not fiction Publication details: West Lafayette, Ind: Ichor Business Books, 2005 Availability: Items available for loan: ACL (1)Call number: 658.812 FEI. Place hold Add to cart (remove)
	7.		Competitive strategies for service organisations by Botten, Neil Mcmanus, John Material type: Text; Format: print ; Literary form: Not fiction Publication details: West Lafayette, Ind: Ichor Business Books, 1999 Availability: Items available for loan: ACL (1)Call number: 658.4012 BOT. Place hold Add to cart (remove)

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