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Accelerating customer relationships : using CRM and relationship technologies

By: Material type: TextTextPublication details: Upper Saddle River, NJ: Prentice Hall PTR, 2000Description: xxi, 480 p. : ill. ; 25 cmISBN:
  • 9780130889843
Subject(s): DDC classification:
  • 658.812 SWI
Item type:
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