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Acquiring, processing, and deploying voice of the customer

By: Material type: TextTextPublication details: Boca Raton, FL: St. Lucie Press, 2001Description: xvi, 279 p. : ill. ; 24 cmISBN:
  • 9781574442908
Subject(s): DDC classification:
  • 658.812 SHI
Item type:
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