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1.
Call center savvy : how to position your call center for the business challenges of the 21st century by
Edition: 1st ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Telecom Books, 2007
Availability: Items available for loan: ACL (1)Call number: 658.812 DAW.

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2.
Call center handbook the complete guide to starting, running and improving your call center by
Edition: 2nd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Telecom Books and Flatiron Pub, 1998
Availability: Items available for loan: ACL (1)Call number: 658.05 DAW.

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