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1.
Cases in call center management : great ideas (th)at work by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai: Jaico Publishing House, 2006
Availability: Items available for loan: ACL (1)Call number: 658.04 FEI.

2.
Cases in call center management : great ideas (th)at work by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: West Lafayette, Ind: Ichor Business Books, 2005
Availability: Items available for loan: ACL (1)Call number: 658.812 FEI.

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