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1.
Call center performance enhancement using simulation and modeling by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: West Lafayette, Ind: Ichor Business Books, 1999
Availability: Items available for loan: ACL (1)Call number: 658.812 ANT.

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2.
Call center benchmarking : how good is "good enough" by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: West Lafayette, Ind: Ichor Business Books/Purdue University Press, 2000
Availability: Items available for loan: ACL (1)Call number: 658.812 ANT.

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3.
Customer service and the human experience by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Macmillan, 2006
Availability: Items available for loan: ACL (1)Call number: 658.812 DAU.

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4.
Customer relationship management : the bottom line to optimizing your ROI by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J: Prentice Hall, 2002
Availability: Items available for loan: ACL (1)Call number: 658.812 ANT.

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