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1.
A practical guide to CRM : building more profitable customer relationships by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: cm.P Books, 2002
Availability: No items available.

2.
A practical guide to call center technology by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Gilroy, CA: Berkeley, CA: cm.P Books ; Distributed to the book trade in U.S. and Canada by Publishers Group West, 2001
Availability: No items available.

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