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1.
B2B integration : concepts and architecture by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Berlin: Springer, 2003
Availability: No items available.

2.
Behind the cloud : the untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco: Jossey-Bass, 2009
Availability: No items available.

3.
Build a continuing relationship: providing personalized customer service : work book 3
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: United States of America: Axzo Press, 2006
Availability: Items available for loan: ACL (1)Call number: 658.812 NRF.

4.
Built to serve : how to drive the bottom line with people-first practices by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: McGraw-Hill, 2008
Availability: Items available for loan: ACL (1)Call number: 658.4 SAN.

5.
Calming upset customers : staying effective during unpleasant situations by
Edition: 3rd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Viva Books Private Limited, 2004
Availability: Items available for loan: ACL (1)Call number: 658.812 MOR.

6.
Citizen relationship management : a study of CRM in government by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Frankfurt am Main: Lang, 2008
Availability: Items available for loan: ACL (1)Call number: 659.2932 SCH.

7.
Collaborative customer relationship management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London: Koros Press Limited, 2016
Availability: Items available for loan: ACL (1)Call number: 658.812 OWO.

8.
Complaint is a gift: using customer feedback as a strategic tool by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Tata McGraw-Hill Publishing Company, 2003
Availability: Items available for loan: ACL (1)Call number: 658.812 BAR.

9.
CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers by
Edition: 4th ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: McGraw-Hill, 2010
Availability: Items available for loan: ACL (1)Call number: 658.812 GRE.

10.
CRM : redefining customer relationship management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston: Digital Press, 2002
Availability: Items available for loan: ACL (1)Call number: 658.812 PEE.

11.
Customer relationship management : a strategic approach to marketing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Prentice-Hall of India Private Limited, 2007
Availability: Items available for loan: ACL (1)Call number: 658.812 MUK.

12.
Customer relationship management (CRM) by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Regal Publications, 2009
Availability: Items available for loan: ACL (1)Call number: 658.812 SIN.

13.
Customer relationship management : the bottom line to optimizing your ROI by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J: Prentice Hall, 2002
Availability: Items available for loan: ACL (1)Call number: 658.812 ANT.

14.
Customer relationship management : perspectives from the marketplace by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford: Butterworth Heinemann, 2003
Availability: Items available for loan: ACL (1)Call number: 658.812 KNO.

15.
Customer relationship management : getting it right! by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J: Prentice Hall PTR, 2003
Availability: Items available for loan: ACL (1)Call number: 658.812 KIN.

16.
Customer relationship management : emerging concepts, tools, and applications by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Tata McGraw-Hill Pub. Co, 2001
Availability: Items available for loan: ACL (1)Call number: 658.812 SHE.

17.
Customer relationship management : concepts and technologies by
Edition: 2nd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford: Butterworth-Heinemann, 2009
Availability: Items available for loan: ACL (1)Call number: 658.812 BUT.

18.
Customer relationship management : concepts and strategies by
Edition: 1st ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Willford Press, 2016
Availability: Items available for loan: ACL (1)Call number: 658.812 PEP.

19.
Dealing with the customer from hell by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London: Kogan Page, 2005
Availability: Items available for loan: ACL (1)Call number: 658.812 BEL.

20.
Electronic customer relationship management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Prentice-Hall of India, 2006
Availability: Items available for loan: ACL (1)Call number: 658.812 FJE.

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