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1.
Breaking through : implementing customer focus in enterprises by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Palgrave Macmillan, 2004
Availability: No items available.

2.
Customer service : career success through customer loyalty by
Edition: 4th ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Pearson Education Ltd, 2008
Availability: Items available for loan: ACL (1)Call number: 658.812 TIM.

3.
Customer satisfaction practical tools for building important relationships by
Edition: 3rd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Viva Books Private Limited, 2005
Availability: Items available for loan: ACL (1)Call number: 658.812 SCO.

4.
Emotion marketing : the Hallmark way of winning customers for life by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: McGraw-Hill, 2001
Availability: Items available for loan: ACL (1)Call number: 658.8 ROB.

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