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41.
Customer satisfaction planning : ensuring product quality and safety within your MRP/ERP systems by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boca Raton, FL: CRC Press, 2009
Availability: Items available for loan: ACL (1)Call number: 658.812 HIR.

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42.
Customer retention : an integrated process for keeping your best customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford: Oxford University Press, 1997
Availability: Items available for loan: ACL (1)Call number: 658.812 LOW.

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43.
Customer relationship management : the bottom line to optimizing your ROI by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J: Prentice Hall, 2002
Availability: Items available for loan: ACL (1)Call number: 658.812 ANT.

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44.
Customer relationship management : perspectives from the marketplace by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford: Butterworth Heinemann, 2003
Availability: Items available for loan: ACL (1)Call number: 658.812 KNO.

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45.
Customer relationship management : getting it right! by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J: Prentice Hall PTR, 2003
Availability: Items available for loan: ACL (1)Call number: 658.812 KIN.

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46.
Customer relationship management : emerging concepts, tools, and applications by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Tata McGraw-Hill Pub. Co, 2001
Availability: Items available for loan: ACL (1)Call number: 658.812 SHE.

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47.
Customer relationship management : concepts and technologies by
Edition: 2nd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford: Butterworth-Heinemann, 2009
Availability: Items available for loan: ACL (1)Call number: 658.812 BUT.

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48.
Customer relationship management : concepts and strategies by
Edition: 1st ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Willford Press, 2016
Availability: Items available for loan: ACL (1)Call number: 658.812 PEP.

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49.
Dealing with the customer from hell: a survival guide by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Macmillan, 2000
Availability: Items available for loan: ACL (1)Call number: 658.812 BEL.

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50.
Dealing with the customer from hell by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London: Kogan Page, 2005
Availability: Items available for loan: ACL (1)Call number: 658.812 BEL.

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51.
Delivering customer value through marketing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Amsterdam ; Boston: Butterworth-Heinemann, Elsevier, 2009
Availability: Items available for loan: ACL (1)Call number: 658.8 LIN.

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52.
Delighting your customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London: A & C Black, 2007
Availability: Items available for loan: ACL (1)Call number: 658.812 OWT.

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53.
Do it wrong quickly : how the web changes the old marketing rules by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, NJ: IBM Press, 2008
Availability: Items available for loan: ACL (1)Call number: 658.872 MOR.

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54.
Driving customer equity : how customer lifetime value is reshaping corporate strategy by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Free Press, 2000
Availability: Items available for loan: ACL (1)Call number: 658.8 RUS.

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55.
Electronic customer relationship management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Prentice-Hall of India, 2006
Availability: Items available for loan: ACL (1)Call number: 658.812 FJE.

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56.
EMarketing strategies for the complex sale by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: McGraw-Hill, 2010
Availability: Items available for loan: ACL (1)Call number: 658.872 ALB.

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57.
Enterprise one to one : tools for competing in the interactive age by
Edition: 1st ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Currency Doubleday, 1997
Availability: Items available for loan: ACL (1)Call number: 658.8 PEP.

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58.
ABC's of relationship selling through service by
Edition: 10th ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: McGraw-Hill, 2009
Availability: Items available for loan: ACL (1)Call number: 658.812 FUT.

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59.
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Client relationship management: how to turn client relationships in to a competitive advantage by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai: Jaico Publishing House, 2006
Availability: Items available for loan: ACL (1)Call number: 658.812 POC.

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60.
Customer service nightmares by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Viva Books Private Limited, 2006
Availability: Items available for loan: ACL (1)Call number: 658.812 FRI.

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