Shillito, M. Larry <br/><br/>
Acquiring, processing, and deploying voice of the customer 

 - Boca Raton, FL:  St. Lucie Press,  2001 
 - xvi, 279 p. : ill. ; 24 cm 
<br/><br/><label>ISBN: </label>9781574442908 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services - Management
<br/><br/><label>Dewey Class. No.: </label>658.812 SHI