TY  - BOOK
AU  - Janing, Judy
AU  - Sachs, Gordon M
TI  - Achieving excellence in the fire service
SN  - 9780130422088
U1  - 363.37068 JAN 
PY  - 2003///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Customer services
ER  -