Janing, Judy <br/><br/>
Achieving excellence in the fire service 

 - Upper Saddle River, NJ:  Prentice Hall,  2003 
 - xiii, 110 p. : ill. ; 26 cm 
<br/><br/><label>ISBN: </label>9780130422088 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>363.37068 JAN