Swift, Ronald S <br/><br/>
Accelerating customer relationships : using CRM and relationship technologies 

 - Upper Saddle River, NJ:  Prentice Hall PTR,  2000 
 - xxi, 480 p. : ill. ; 25 cm 
<br/><br/><label>ISBN: </label>9780130889843 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812 SWI