TY  - BOOK
AU  - Cassidy, Anita
AU  - Guggenberger, Keith
TI  - A practical guide to information systems process improvement
SN  - 9781574442816
U1  - 658.403 CAS 
PY  - 2001///
CY  - Boca Raton, FL
PB  - St. Lucie Press
KW  - Information technology
ER  -