Waite, Andrew J <br/><br/>
A practical guide to call center technology 

 - Gilroy, CA:  Berkeley, CA:  cm.P Books ; Distributed to the book trade in U.S. and Canada by Publishers Group West,  2001 
 - iv, 497 p. : ill. ; 23 cm 
<br/><br/><label>ISBN: </label>9781578200948 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers - Management
<br/><br/><label>Dewey Class. No.: </label>658.84 WAI