TY  - BOOK
AU  - Barnes, Cindy
AU  - Blake, Helen
TI  - Creating and delivering your value proposition : managing customer experience for profit
SN  - 9780749460907
U1  - 658.812 BAR 
PY  - 2010///
CY  - London
PB  - Kogan Page
KW  - Customer relations
ER  -