Barnes, Cindy <br/><br/>
Creating and delivering your value proposition : managing customer experience for profit 

 - London:  Kogan Page,  2010 
 - xii,213 p. : ill. ; 24 cm 
<br/><br/><label>ISBN: </label>9780749460907 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812 BAR