Dana, Daniel <br/><br/>
Conflict resolution : mediation tools for everyday worklife 

 - New York:  McGraw-Hill,  2001 
 - xii, 169 p. ; 23 cm 
<br/><br/><label>ISBN: </label>0071364315 (acidfree paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management
<br/><br/><label>Dewey Class. No.: </label>HD42 .D358 2001 658.4/053