Beisse, Fred <br/><br/>
A guide to computer user support for help desk and support specialists 

 - 4th ed 
 - Boston, MA:  Course Technology,  2010 
 - xxii,674 p 
<br/><br/><label>ISBN: </label>9780495806493 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Systems
<br/><br/><label>Dewey Class. No.: </label>004 BEI