Vandermerwe, Sandra <br/><br/>
Breaking through : implementing customer focus in enterprises 

 - New York:  Palgrave Macmillan,  2004 
 - xi, 209 p. : ill. ; 24 cm 
<br/><br/><label>ISBN: </label>9781403935038 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812 VAN