TY  - BOOK
AU  - Mokhasi, Sudhindra
TI  - BPO-sutra : true stories from inside India's BPOs & call centres
SN  - 9788129114358
U1  - 658.40580954 MOK 
PY  - 2010///
CY  - New Delhi
PB  - Rupa & Co
KW  - Call center agents - India - Anecdotes
ER  -