BPO-sutra : true stories from inside India's BPOs & call centres 

 - New Delhi:  Rupa & Co,  2010 
 - xix, 361 p. ; 22 cm. 
<br/><br/><label>ISBN: </label>9788129114358 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call center agents - India - Anecdotes
<br/><br/><label>Dewey Class. No.: </label>658.40580954 MOK