Gerson, Richard F <br/><br/>
Beyond customer service 

 - Rev. ed 
 - New Delhi:  Viva Books,  2004 
 - 108 p. : ill. ; 26 cm. 
<br/><br/><label>ISBN: </label>9788176495011 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812 GER