TY  - BOOK
AU  - Munn, Michael W
TI  - Beyond business as usual : practical lessons in accessing new dimensions
SN  - 9780750699266
U1  - 658.4013 MUN 
PY  - 1998///
CY  - Amsterdam ; Boston
PB  - Butterworth-Heinemann
KW  - Total quality management
ER  -