Hiebeler, Robert <br/><br/>
Best practices : building your business with customer-focused solutions 

 - New York:  Simon & Schuster,  1998 
 - 240 p. ; 25 cm. 
<br/><br/><label>ISBN: </label>9780684848044 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services - Management - Case studies
<br/><br/><label>Dewey Class. No.: </label>658.812 HIE