Best practice : process innovation management 

 - Oxford ; Boston:  Butterworth-Heinemann,  1999 
 - xxx, 423 p. : ill. ; 24 cm. 
<br/><br/><label>ISBN: </label>9780750639538 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management
<br/><br/><label>Dewey Class. No.: </label>658.4012 ZAI