Keehley, Patricia Benchmarking in the public and nonprofit sectors : best practices for achieving performance breakthroughs - 2nd ed - San Francisco: Jossey-Bass, 2008 - xiv, 241 p. : ill. ; 25 cm ISBN: 9780787998318 Subjects--Topical Terms: Benchmarking (Management) - United States Dewey Class. No.: 352.357 KEE