TY  - BOOK
AU  - Patterson, James G
TI  - Benchmarking basics : looking for a better way
SN  - 9788176495189
U1  - 658.562 PAT 
PY  - 1996///
CY  - Menlo Park, Calif
PB  - Crisp Publications
KW  - Benchmarking (Management)
ER  -