John, Vinyard <br/><br/>
Baldrige user's guide: organization diagnosis, design, and transformation 

 - 4th ed 
 - New Delhi:  Wiley - India,  2010 
 - xv, 590 p. ; 26 cm. 
<br/><br/><label>ISBN: </label>9788126521906 
<br/><br/><label>Dewey Class. No.: </label>658.402 VIN