TY  - BOOK
AU  - Brown, Mark Graham
TI  - Baldrige award winning quality : covers the 2008 award : how to interpret the Baldrige criteria for performance excellence
SN  - 9781420080148
U1  - 658.4013079 BRO 
PY  - 2008///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Malcolm Baldrige National Quality Award - Periodicals
ER  -