TY  - BOOK
AU  - Niven, Paul R
TI  - Balanced scorecard step-by-step for government and nonprofit agencies
SN  - 9780470180020
U1  - 352.357 NIV 
PY  - 2008///
CY  - Hoboken, NJ
PB  - J. Wiley & Sons, Inc.
KW  - Administrative agencies - Management - Evaluation
ER  -