Niven, Paul R Balanced scorecard step-by-step for government and nonprofit agencies - 2nd ed - Hoboken, NJ: J. Wiley & Sons, Inc., 2008 - xvii, 365 p. : ill. ; 23 cm ISBN: 9780470180020 Subjects--Topical Terms: Administrative agencies - Management - Evaluation Dewey Class. No.: 352.357 NIV