TY  - BOOK
AU  - Crager, John
AU  - Hubert, Cindy
TI  - Balanced scorecard : a guide for your journey to best practice processes
SN  - 9780070601321
U1  - 658.4012 CRA 
PY  - 2007///
CY  - New Delhi
PB  - Tata McGraw Hill
KW  - Strategic planning
ER  -